Privacy Policy

Information We May Collect

Depending on how you interact with PersoNEAlized, we may collect information such as:

• Name

• Email address

• Telephone number, if provided

• Billing information

• Shipping information

• Order details

• Personalization information

• Event information submitted for a project

• Photos, logos, artwork, or inspiration materials you choose to provide

• Messages submitted through contact or request forms

• Information about your use of our website

• Marketing preferences

Payment Information

Payments may be processed through third-party payment providers.

PersoNEAlized may not directly receive or store your complete credit or debit card number.

Payment information is handled according to the policies and security practices of the payment processor used to complete your transaction.

How We Use Your Information

Information may be used to:

• Process and fulfill orders

• Create personalized products

• Communicate about an order or request

• Prepare custom or bulk-order quotes

• Deliver digital products

• Provide DIY Party Studio services

• Respond to questions

• Provide customer service

• Prevent fraud or misuse

• Maintain business and tax records

• Improve our website and services

• Send promotional communications when you have chosen to receive them

Personalization Materials

When you provide photographs, names, logos, artwork, themes, or other information for customization, we use those materials to fulfill your request.

Please do not submit confidential information that is unnecessary for your project.

Service Providers

We may use third-party services to operate different parts of our business, including:

• Website hosting

• E-commerce

• Payment processing

• Shipping

• Email

• Analytics

• File storage

• Marketing

These providers may receive information necessary to perform services on our behalf.

Cookies + Website Data

Our website or third-party services used on the website may use cookies and similar technologies to:

• Keep the website functioning

• Understand website traffic

• Remember preferences

• Support checkout

• Measure website performance

• Support marketing where applicable

Browser settings may allow you to restrict or delete cookies.

Disabling certain cookies may affect some website functionality.

Marketing Emails

We will only send marketing communications when permitted and when you have subscribed or otherwise provided consent where required.

You may unsubscribe from marketing emails using the unsubscribe option included in those messages.

Transactional communications related to an existing order are separate from marketing communications.

Sharing Information

PersoNEAlized does not sell customer personal information to advertisers.

Information may be shared when reasonably necessary with service providers involved in operating the business or fulfilling your order.

Information may also be disclosed when required by law or when reasonably necessary to protect PersoNEAlized, our customers, or others.

Data Retention

Information may be retained for as long as reasonably necessary to:

• Fulfill orders

• Maintain business records

• Resolve disputes

• Meet tax or legal obligations

• Protect legitimate business interests

Data Security

We take reasonable steps to protect information provided to us.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Children's Privacy

PersoNEAlized's website and services are intended for customers who are legally able to make purchases or who are using the website with appropriate adult involvement.

We do not knowingly seek to collect unnecessary personal information directly from children.

Your Privacy Choices

Depending on where you live, you may have rights regarding your personal information, including the ability to request access, correction, or deletion of certain information.

To make a privacy-related request, contact:

hello@personealized.com

We may need to verify your identity before completing certain requests.

Updates to This Policy

This Privacy Policy may be updated as our website, services, or legal requirements change.

The effective date at the top of this page will reflect the latest version.