Shipping + Processing Policy
Effective September 11, 2026
At PersoNEAlized, many of our products are created or personalized specifically for each customer. We want you to know what to expect from the time you place your order through delivery.
Processing Times
Processing time is the time needed to prepare, personalize, create, package, and prepare your order for shipment.
Processing times may vary depending on:
The product or service selected
The level of customization
Order quantity
Material availability
Proof approval, when applicable
Current order volume
Estimated processing times will be listed with the product, provided during the custom-order process, or confirmed in your bulk-order quote.
Processing time does not include shipping or carrier transit time.
If you need an order for a specific event or date, please provide that information before purchasing or when submitting your request.
Custom + Bulk Orders
Custom and bulk projects may require additional production time.
For bulk or group orders, your estimated completion timeline will be confirmed after we review the quantity, design, materials, customization, and requested date.
Production may not begin until all required information, approvals, and payments have been received.
Design Proofs
Some customized products or projects may include a digital proof before production.
When approval is requested, the production timeline begins or continues after the proof has been approved.
Please review all:
Names
Dates
Spelling
Colors
Sizes
Personalization details
Design placement
carefully before approving your proof.
Delays in approval may delay completion of your order.
Shipping
Available shipping options and costs will be displayed at checkout or included with your custom-order quote when applicable.
Once your order ships, tracking information will be provided when tracking is available.
Shipping estimates provided by a carrier are estimates and are separate from PersoNEAlized's processing time.
Orders Needed for an Event
If your purchase is for a birthday, trip, reunion, company event, celebration, or another date-specific occasion, please order as early as possible.
We will make every reasonable effort to meet an agreed production timeline, but delivery dates provided by shipping carriers cannot be guaranteed by PersoNEAlized.
Rush Orders
Rush service may be available for some products and projects depending on:
Current workload
Materials
Quantity
Complexity
Requested completion date
Additional rush fees may apply.
Please contact us before placing a time-sensitive order.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error before your order ships, contact us immediately at hello@personealized.com.
Once an order has shipped, we may not be able to change the delivery address.
If a package is returned to PersoNEAlized because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply to resend the order.
Shipping Delays
Carrier delays, weather conditions, service interruptions, and other transportation issues can occasionally affect delivery after an order has shipped.
If your package appears significantly delayed, contact us and we will help you review the available tracking information and determine appropriate next steps.
Lost Packages
If tracking indicates that your package has been delivered but you cannot locate it, please:
Check the delivery area and surrounding property.
Check with household members or neighbors.
Allow a short period in case the carrier marked the package delivered before completing delivery.
Contact the shipping carrier when appropriate.
You may also contact us at hello@personealized.com, and we will assist with available information.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and include:
Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging when relevant
We will review the issue and determine the appropriate resolutio