Returns + Refunds Policy

Personalized + Custom Items

Personalized, customized, and made-to-order products are generally not eligible for return or exchange due to:

• Change of mind

• Incorrect information supplied by the customer

• Ordering the wrong size, color, name, date, or personalization

• Personal preference after an approved design has been produced

If PersoNEAlized made an error or your item arrives damaged or defective, please contact us so we can review the issue.

Incorrect Orders

If you receive an item that does not match the personalization or product details you approved or ordered, please contact us promptly at hello@personealized.com.

Include your order number and photographs showing the issue.

If the error was ours, we will work with you on an appropriate replacement, correction, or refund.

Damaged or Defective Items

Please report damage or defects as soon as reasonably possible after delivery.

Photos may be required so we can determine what happened and the appropriate resolution.

Depending on the circumstances, a resolution may include:

• Replacement

• Repair or correction

• Store credit

• Partial refund

• Full refund

Handmade + Customized Variations

Many PersoNEAlized products are individually produced rather than mass manufactured.

Minor differences in:

• Placement

• Alignment

• Material texture

• Color appearance

• Print or vinyl appearance

may naturally occur and are not necessarily considered defects.

We make every effort to produce clean, high-quality work that accurately reflects the product shown or approved design.

Color Differences

Colors may appear differently depending on:

• Device screens

• Display settings

• Lighting

• Material

• Printing process

• Vinyl or substrate used

Slight color variations are not considered defects.

Cancellations

If you need to cancel an order, contact us as soon as possible.

A cancellation may be possible if production has not started and materials have not been purchased specifically for your project.

Once any of the following has occurred, cancellation or a full refund may no longer be available:

• Custom design work has begun

• A proof has been approved

• Personalized materials have been created

• Production has started

• Special materials have been purchased

• A digital custom product has been completed or delivered

Bulk + Group Orders

Cancellation and refund terms for bulk orders may vary depending on the size and requirements of the project.

Any project-specific terms will be communicated during the quote or ordering process.

Once custom production begins, amounts paid toward completed design work, materials, or production may be non-refundable.

Digital Products + DIY Party Studio

Digital downloads and delivered digital products generally cannot be returned.

Because digital products cannot be physically returned, purchases of completed digital files, customized digital materials, and delivered DIY Party Studio materials are generally non-refundable once delivered.

If you experience a technical issue with a file or receive something that does not match your order, please contact us so we can help resolve the issue.

Customer-Supplied Information

Customers are responsible for reviewing and providing accurate:

• Names

• Dates

• Sizes

• Colors

• Wording

• Photos

• Logos

• Artwork

• Other customization details

PersoNEAlized is not responsible for reproducing incorrect information that was supplied and approved by the customer.

Questions or Problems With an Order

Please contact:

PersoNEAlized
hello@personealized.com

Include your order number and as much information as possible so we can assist you.